Active Listening Questions

Active listening is a leadership skill that is enhanced with clarifying and probing questions. Active listening means fully concentrating on what is being said and trying to understand it, rather than just passively hearing the message of the speaker. Closed-ended questions can be answered "yes" or "no," or with a specific answer like "two" or "January. Strategic questions. Assessors who mark the Listening sub-test are qualified and highly trained. A digital learning space for your pupils and a toolkit for you, so that you can search, plan, allocate and assess all in one place. Conflict Resolution, Team, Active Listening: This technique is an excellent way of ensuring that participants listen to each other and can help move a group toward consensus by reducing misunderstandings and clarifying the rationale of various participants. This provides clarification for both the mentor and mentee. Building Relationships Through Active Listening Questions. Be present: Pay full attention when someone is speaking to create a sense of safety and focus in the classroom. Active Listening Phrases in English. Focus on being interested, not interesting 2. Active Listening involves approaching a conversation with a genuine desire to understand the other person's feelings and perspective, without judgment or defensiveness. In the feedback step, the listener summarizes or paraphrases the speaker's literal and implied message. Active Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others Communication Skills Training Course - Lesson 9 Asking Good Questions Open Questions Closed Questions Probing Questions Communication Skills Training Course - Lesson 10 Appreciative Inquiry The Purpose of AI. Active listening requires listening for the content, intent, and feeling of the speaker. Facilitate a short discussion using the following prompts: What happened to the. What are the stages in the listening process? What are the two factors that Cooper believes lead to effective listening? What is active listening? What verbal and nonverbal behaviors are part of active listening? How has the "message ecosystem" that surrounds us changed the way we listen? What are the six types of listening discussed in the text?. Listening is an active process that requires good attention span and has many benefits. Active Listening: Improve Your Ability to Listen and Lead, Second Edition Listening well is an essential component of good leadership. Some patients, I'm sure you are aware, are better at communicating at others. Active Listening. org has worksheets just for you. As an organization development (OD) consultant we practice something called “active listening” as a means to help clients analyze their issues and brainstorm solutions. What are some examples? How can you improve your active listening skillset?. Completing the speaker's sentence. Has your HR department made a commitment to active listening? A common complaint from employees about HR professionals is that they don’t listen to employees. Even when we have the best of intentions, we can easily become distracted when trying to listen to others. The passive-active spectrum. Some techniques used to support active listening include: Body Language: leaning in, nodding, making eye contact, studying data presented by the teacher. Nevertheless, effective listening is more than just skill; it is also a matter of attitude. org COMPREHENSION AND COLLABORATION 1. The importance of listening extends far beyond academic and professional settings. 3 Active Listening Worksheet Paraphrase the following statements. Spanish Listening Practice vs Listening Comprehension. Paraphrase. Active is good. Active interviewing offers a comprehensive and innovative approach to the interview process. ” A wandering mind is one of those challenges. They are the main features of this listening skill. Thus, through actively listening we can fully unlock the full philanthropic potential of our perspective supporters. Filled with vivid examples that clearly demonstrate easy-to-learn listening techniques, Are You Really Listening? is a guide to the secrets and joys of listening and being. “If we don’t ask the uncomfortable questions of our senior leaders, and systematically seek out surprises, they will seek us out first. Using our body language, eye contact, and where appropriate, verbal cues - short questions or comments - we can help the speaker formulate their thoughts and reassure them they are being listened to. Active Listening Presentation 1. When you don't understand something, of course you should ask the. These skills are assessed through note-completion tasks and multiple-choice questions. For example, someone. Topic Area(s) Active Listening Title Listening Practice Last Revised 3/21/07 Time Required 25 minutes Purpose To provide an experiential activity regarding listening and being listened to—how our nonverbal communication affects the communication. I used to “try” to listen to someone when he or she is speaking. Model Behaviors for the Students—model the skills you want to develop, including active listening and civil and courteous communication. Asking open-ended questions solicits the person to speak longer and thus it can help diffuse the tension as. Active Listening Follow the arrows below to find articles, on-demand courses, or short videos that will help you learn how to maintain attentive and open body language, summarize to ensure accurate understanding, and ask clarifying questions. Active listening requires the listener to hear, evaluate and interpret the content of speech. " It is a specific form of communication that lets another person know that you are "with them," aware of what they are saying, accepting of their perspective, and appreciative of their situation. At work and business, good listening skills and techniques can make you more efficient and productive. The drama class is a great place to work on listening skills. Active Listening requires more than just class attendance. Request clarification. Example: You will listen "David is from Australia. “Listening is a key aspect of communication that is easy to overlook,” Shortslef said. It allows the person to draw information that is not being explicitly disclosed by observing and asking questions adequately. Ask open-ended questions. Thoughtful questions emphasize that you are taking an active role in the job selection process, not leaving the interviewer to do all the work. The listener gathers data and enjoys listening to complex technical information. Active learning includes any type of instructional activity that engages students in learning, beyond listening, reading, and memorizing. So how can Active Listening prove to be a benefit in the interview process? 1. Active listening is a fundamental part of interpersonal communication skills. By asking open-ended questions, seeking clarification, driving for specificity, and then demonstrating a grasp of what the other party has said, you both learn and project empathy with your counterparts’ point of view. These questions will help you find out what you know about active listening. The interview question- “tell of a time when your active listening skills really paid off for you- maybe a time when other people missed the key idea being expressed-” is a very straightforward one that is asked pretty commonly. Active listening focuses attention on the speaker and includes listening and restating what was heard. This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. Related Post: 15 Interview Questions to Ask Hiring Managers. How did I do with active listening, in terms of body language, paraphrasing, and asking questions? What were the distractors in my hidden monologue during the conversation? Was I able to suspend the hidden monologue, or did it distract me from active listening? NEXT STEPS Considering the content of this video, what are my next steps as a leader?. DEFINITION OF ACTIVE LISTENING ACTIVE LISTENING involves attentively seeking to understand a speaker’s message, rather than passively hearing the words that a speaker says. Use active learning skills when dealing with conflict 2. There are strategies to help you become an active listener. In your next conversation, take note of the 4 steps to active listening and make sure you do each one. Active Listening Practice. They are active listening and passive listening. Ask them why each of these things are important when they are trying to learn new things. However, over time, active listening began to gain ground in HR circles as a technique for helping both interviewers and interviewees alike achieve better communication in the often-stressful environment of the hiring interview. " Read each question clearly and slowly, only once. Active is good. Active Listening. Ask some questions to demonstrate that you are sincerely interested. To maintain and enhance your solid skills, here are some points to keep in mind for the future. Advice for Listening Performance Level: High Score Range: 22–30. Assuming that you. Listening Habit Almost Always Frequently Occasionally Almost Never. His height was 5'6. Active Listening Note Taking- Thoughtful Questions & Comments Another way to have your students practice active listening skills is to have them do some note-taking. I have learned a great deal from listening carefully. It is a skill which can be developed with conscious awareness and practice. It couldn't be more basic, but it is really difficult. Clients with co-occurring disorders often complain that treatment professionals don't listen to them. " --Ernest Hemingway Every semester I face a group of students who arrive to class eager with good intentions to learn. Click To Tweet. "Empathic listening (also called active listening or reflective listening) is a way of listening and responding to another person that improves mutual understanding and trust. Discuss any differences with the class. An interview can be a true conversation when job seekers engage in active listening. Multiple Choice The questions There are three types of multiple choice questions in the IELTS listening exam. 'Active listening' means, as its name suggests, actively listening. Open questions are usually much more effective in maximising communication. Questions me to clarify what I'm saying. A lot of sales training focuses on the art of asking great questions, and while that is a very important skill set, my opinion is that without active listening it’s very difficult to ask more and better questions in the sales process, no matter what you’ve been taught. Nod, raise your eyebrows, or demonstrate other facial cues as the lecture continues. So you think you are smart? Feel like you have more common sense than others? Think again! The following questions are going to make your mind go crazy doing flips as it tries to figure out the answer. Feelings Corner. Paraphrase what the speaker says 7. The four types of active listening are paraphrasing, reflecting feelings, reflecting meaning and summative reflection. Vary Your Tone of Voice on the Phone or Skype. These skills are assessed through note-completion tasks and multiple-choice questions. Listening is divided into two main categories: passive and active. Student Summary of Another Student's Answer - In order to promote active listening, after one student has volunteered an answer to your question, ask another student to summarize the first student's response. Practice active listening in five face. Will the questions in this test trick you, or will you spot the tricks and get the right answers? I bet you're clever enough to get them all - but it's OK if you miss some. The following points are vital so far as the difference between hearing and listening is concerned. When students study for a test they commonly use a highlighter to focus on key ideas in a textbook. What are the stages in the listening process? What are the two factors that Cooper believes lead to effective listening? What is active listening? What verbal and nonverbal behaviors are part of active listening? How has the "message ecosystem" that surrounds us changed the way we listen? What are the six types of listening discussed in the text?. Being skilled at active listening offers great benefit of active learning. Though they differ in some ways, they all agree that it is the ability to listen with two main ingredients: comprehension and care. Active listening is the foundation of effective communication. ” – Ernest Hemingway. Active Listening isn't only applicable to sales, nor is it a new thing. It couldn't be more basic, but it is really difficult. Free English Study Site for ESL Learners. The opposite of attentive listening is inattentive or casual listening, where you are not obviously paying attention to the person but you may (or may not) actually be listening carefully. I know when I was a high school English teacher this was not necessarily a primary focus; I was too busy honing the more measurable literacy skills -- reading, writing, and speaking. a) Active. This is especially helpful when a discussion becomes controversial and students have a hard time listening to different points. Montgomery, author of Listening Made Easy, the ten most common characteristics of a good listener are: Looks at me while I'm speaking. org has worksheets just for you. Request clarification. , their body. These are some practical suggestions for taking notes for someone else, as well as strategies to help you improve your own notetaking abilities. You should paraphrase what you heard back to the speaker, to ensure that you have a common understanding of what was said. In active listening we are also genuinely interested in understanding what the other person is thinking, feeling, wanting or what the message means, and we are active in checking out our understanding before we respond with our own new message. Ask a Question steps of active listening You need to be logged in to use this feature. Generally, questions should be open-ended, not closed-ended. Congratulations! You have excellent listening skills in English. To be effective, active listening must be firmly grounded in the basic attitudes of the user. Effective listening is a skill that most people do not come by naturally. By encouraging active listening in the office, you can attract and retain talented professionals from around the globe (and around the block). In Active Listening, the. Work on your listening non-verbals: Work at eliminating the non-verbal signals that indicate you are not listening (furrowed brow, blank stare, body agitation, finger or pencil drumming). Listening Skills Interview Questions and Answers will guide us now that how to build a language listening skills while conducting an interview, so this guide will help you to overcome the needs of listening skill, start Listening Skills Interview Questions with the help of this Listening Skills Interview Questions with Answers guide. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace. Some patients, I'm sure you are aware, are better at communicating at others. Listening Survey. The worksheets are open comprehension questions based on key points and supporting details. Active Listening encourages the child to think for himself, to find his own diagnosis of his problem, to discover his own solutions. Enjoy the Silence – Active Listening for Qualitative Interviewing By Dr Alan Mackie on May 26, 2016 • ( 2) We listen all the time or perhaps it may be more accurate to say we hear all the time. Model Behaviors for the Students—model the skills you want to develop, including active listening and civil and courteous communication. Our 2,950 listening worksheets will provide your class with all kinds of opportunities to work with spoken English in all its forms, and gain exposure to a variety of regional accents, speaking speeds, and topics. The requirements: Lean forward, make eye contact, nod, grunt, or murmur to demonstrate you're awake and paying attention, and paraphrase something back every 30 seconds or so. Active listening is the practice of completely focusing on listening with a series of techniques designed to keep your mind from drifting off. and concentrate on the message. " It is a specific form of communication that lets another person know that you are "with them," aware of what they are saying, accepting of their perspective, and appreciative of their situation. Ask questions if permitted; if not, jot down questions in your notebook. It's an active process in which a conscious decision is taken to listen to another person and understand what's being said. According to the Active Listening Lifelong Guideline song by Jeff Pedersen (suggested in our post) it involves you, your ears, your eyes, your heart and your undivided attention. Listening skill is the most vital among communication skills. People with mental illness often complain that professionals do not listen to them. The Registered Agent on file for this company is Beverly Daves and is located at 3946 Duncannon Ct. Evaluate your knowledge of active listening techniques with this quiz and printable worksheet. Ask delicate or difficult questions by prefacing them with “May I ask you” or “Is it ok if we talk about…”. For example, someone. How to be an active listener. I can r ecognize examples of active listening, but I sometimes struggle with complex or diffi cult situations. When you engage in Active Listening, you tune into what your conversation partner is communicating with their words and body language. To achieve this, ask questions or make statements that will prompt the speaker to comment on your reflected message. Of the 'four skills,' listening is by far the most frequently used. Students work alone to read it to compare the advice with their answers from the quiz. The first step to active listening is rather obvious – stop talking – at least in the beginning. Read about the benefits, types of listening styles, barriers to effective listening and listening examples and exercises. And the more it looks like you’re listening, the more you will be listening. Because of the importance of the feedback from listeners, and because that feedback takes the form of some active response, listening is at times referred to as "active listening. Listening Skills Interview Questions and Answers will guide us now that how to build a language listening skills while conducting an interview, so this guide will help you to overcome the needs of listening skill, start Listening Skills Interview Questions with the help of this Listening Skills Interview Questions with Answers guide. Developing active listening skills is a lifelong process. The goal of active listening is to forge and maintain an effective channel of communication between two or more people. Definition: Active listening is a skill that allows an individual to engage with the speaker more effectively by paying special attention to the conversation. Is poised and emotionally controlled. So you think you are smart? Feel like you have more common sense than others? Think again! The following questions are going to make your mind go crazy doing flips as it tries to figure out the answer. The Communication Process. Active Listening in the Workplace. You can practise listening to very simple texts as well as more difficult ones. I was only five years old, and we went to his house. Active listening is technique of the communication that has been used in advising, engagement resolution and training. Both the body as well as mind is involved in listening process. On the most basic level, being more engaged means that you're truly communicating. Ask the listener to summarise what has been stated and then recommend an action based on their role. Active listening helps understand customer needs. Active Listening skills call for quieting the mind and engaging fully in what is going on around you. Reassemble the class and conclude with a discussion about how they felt and the power of active listening, in our jobs and with co-workers. 9 Tips To Enhance Active Listening Skills In eLearning. Listening Game: Practice Listening with Youtube Videos (Ted Talks, Friends, etc) Students, this is a game to help you improve your listening skills and English vocabulary with your favourite videos. Active listening is the foundation of effective communication. questions, and holding discussions, they practice active listening that allows them to achieve more productive and more permanent learning. Developing active listening skills is a lifelong process. Active listening is a great technique to help people feel better when they are going through hard times, dealing with loss, struggling with health issues, or just need to vent. You can often be distracted by your own thoughts, feelings and opinions and so tend to hear what you want to hear or, more usually, what you expect to hear. Take a long pause, act as though you are preparing the questions. Ask for clarification if needed. Active Listening Active listening is a skill that can be acquired and developed with practice. When the other person speaks, give your full attention and look her/him straight in the eyes. Social Skills. If you use active listening techniques, you are likely to develop greater empathy with others. Reading Comprehension Active Listening Comprehension Quiz. Selective Listening Explained Selective listening is like a student with a highlighter. To listen between the lines… for the feelings, the unsaid thoughts, fears, and desires. Active Listening (Questions. Showing top 8 worksheets in the category - Active Listening. Ask the class what they think it means to be an ACTIVE listener. You cannot really ask specific questions related to it, so you will have to wait for it to come out in candid responses. Some act very interested and enhance the lecture by asking for examples, or clarifying with the teacher what she or he is saying through questions. Teachers notes are included that contains additional information and answers to questions that are posed to students. Example: “You seem very upset. In the graphic above, The Center for Creative Leadership, lists seven key active listing skills. Think about your own listening skills. However, this skill can be difficult to master and will, therefore, take time and patience. "Active listening intentionally focuses on who you are listening to, whether in a group or one-on-one, in order to understand what he or she is saying. you ask questions to make sure you understand what the person is. The difference between active and passive listening arises with the listener's behavior towards the speaker. In other words, you are making judgments and drawing certain conclusions as someone is talking. Many kids love to share at this age. Read about the benefits, types of listening styles, barriers to effective listening and listening examples and exercises. Acknowledging what has been said and felt – Have you effectively demonstrated to the other negotiators that you have heard and UNDERSTOOD what they have said? Use paraphrasing and summarizing. Exercise: Powerful Questions? Page 1 of 3 These cards are based on an exercise designed by my colleague Carleton Nettleton in the US, which in turn came out of an exercise I experimented with at the first AgileCoachCamp (which in turn came from my Co-Active coach training). Once it's clear that we understand one another, we can go from there; even if there is a disagreement, at least there is an understanding. Make Everyone Aware of an Active Listening Initiative. Clarifying what has been communicated demonstrates active listening. Active Listening, what is it? •Paying attention •Showing that you are listening •Providing feedback, positivity! •Responding appropriately •Avoiding judgments/assumptions •Content over delivery. The purpose of active listening in conflict resolution is to gain and demonstrate understanding of the other, which will serve as a basis for reaching joint decisions and ultimately resolving a conflict. Has your HR department made a commitment to active listening? A common complaint from employees about HR professionals is that they don’t listen to employees. Also, there was an understanding of human nature and the effects of intentional listening can lead to. Of course, orally. When preparing to teach, compose specific questions that you will ask your students (or that you anticipate they will ask you). Active listening involves giving the speaker your undivided attention. Active listening is a skill that can be acquired and developed with practice. Answer the following questions to help identify your listening style. After you answer the questions, you'll see how good of a listener you are. Fire some general questions at them (perhaps do after the quiz, if it was a sit down and write answers kind of thing, as a bit of a livener). This brief test of active empathic listening will help you discover where you need to develop this vital communication skill. What does ‘active listening’ mean? 2. Stand out from other candidates by mastering active listening. Active listening involves listening to not only what is being said, but the vocabulary and tone that is being used as well. You can often be distracted by your own thoughts, feelings and opinions and so tend to hear what you want to hear or, more usually, what you expect to hear. How do we do this well • Honest with praise. When you engage in Active Listening, you tune into what your conversation partner is communicating with their words and body language. Although active listening is considered an important communication skill in a variety of occupational and therapeutic fields, few experiments compare dyadic partners' perceptions of active listening with other types of listening responses. Active listening is technique of the communication that has been used in advising, engagement resolution and training. Here buds are for engaging with real world sound. Active Listening Learning Objectives. bottom-up listening strategies to a group of eight grade EFL learners in order to observe what is the impact, and what the learners’ perceptions are in regard to this skill applying bottom-up listening strategies. b) Passive. If you use active listening techniques, you are likely to develop greater empathy with others. Reciprocal questioning. You could also go through the difficult vocabulary from the Commentary. However, active listening can be difficult to master and will, therefore, take time and patience to develop. Maintaining Conversations by Asking Questions. Conducting a great interview is a delicate balancing act. Active Listening Tree LLC is a Georgia Domestic Limited-Liability Company filed on August 18, 2019. Valve Characteristics RP WMP. That certain evaluators preferred open-ended questions more than others can be understood as an issue of matching between conceptual level, social skills, and counselling structure. Be attuned to and reflect feelings. 5) They are listening to their music. Active listening intentionally focuses on who you are listening to, whether in a group or one-on-one, in order to understand what he or she is saying. Carl Rogers, one of the founding fathers of psychotherapy research, originated the concept of "reflective listening" in the 1940s. Active listening is a two-way communication on account of every speaker and listener are interacting with each other whereas passive listening is a one-way; In energetic listening, the listener pays full consideration by commenting, troublesome the ideas and asking questions, whereas, in passive listening, the listener doesn’t react the least. He worked 10 hours a day and earned 50 rs. The resource includes a range of digital files and all the material can be viewed onscreen or printed out on. Ramu worked at a butcher's shop. It promotes a more intimate and warm relationship. These types of interview questions focus on one particular skill. Advice for Listening Performance Level: High Score Range: 22–30. Do not view the Conversation Dialog prior to listening to the audio, or prior to answering all the questions. The way to improve your listening skills is to practice "active listening. In terms of empathic responses, if an appropriate response has been given to what has been said by the customer, again active listening would have happened. The customer states that he knows you hear him but he does not think you are really listening. Active listening is a skill needed by managers. Active listening simply means listening as the primary activity, and it’s an important skill to develop. " They may encourage the answerer to stop talking. Evaluate your knowledge of active listening techniques with this quiz and printable worksheet. Active listening skills K. Liven up your speaking and listening activities with a great range of ideas, resources and display materials. Role-plays are an active way for younger and beginning students to practice using new grammar. Listening Comprehension Tests - True-False were designed to help you practice English Listening Skills. In a therapeutic setting, providers use active listening to relay “an empathic response to patients…” (van Servellen, 2009, p. In Active Listening, the. Active listening is a fundamental part of interpersonal communication skills. Strategic questions. Active Listening Active listening is a term often used to describe a general approach to listening that helps you gain more information, improve your understanding of other points of view, and work cooperatively with superiors, subordinates, and peers. The IELTS Listening test will take about 30 minutes, and you will have an extra 10 minutes to transfer your answers to the answer sheet. Self Appraisal Conversation Openers Passive listening Communication breakdown. What does ‘active listening’ mean? 2. Conducting a great interview is a delicate balancing act. Talking to you is good for your child’s thinking processes too. In today’s time-is-money environment, you may be tempted to interrupt the speaker because you “know” what he’s going to say. This list may seem a little extensive and truthfully, it is kind of long. Carl Rogers, one of the founding fathers of psychotherapy research, originated the concept of “reflective listening” in the 1940s. • Open Versus Closed Questions A closed question has a short, often one-word response. Active and effective listening is not just listening to the words and the sound that you hear when someone talks but it is more of listening to the totality of the message. Students will learn and practice tips for active listening. #1 Listen with the intent to understand. hi theirs , hope for good health and kind work for humnity , i m social worker and working for popars , i m geting problem about english speaking to convey the massage please help me. Law enforcement crisis communication experts use a set of skills known as active listening to demonstrate empathy, build rapport, and encourage someone to get more help if needed. His waist was 36 inches. Making assumptions about what the speaker is saying. Tags: live healthy, News. In order for your learners to enhance this excellent communication skill, consider the following tips:. b) Passive. Reflective listening is a special type of listening that involves paying respectful attention to the content and feeling expressed in another persons’ communication. Listening and speaking are often taught together, but beginners, especially non-literate ones, should be given more listening than speaking practice. Active listening is the practice of listening to a speaker while providing feedback indicating that the listener both hears and understands what the speaker is saying. Active Listening Techniques. In classroom environments, the ideal form of listening is active listening. Listening is an active process, as opposed to hearing, which is passive. Constructivists assume that all knowledge is constructed from previous knowledge, irrespective of how one is taught (e. " As the name implies, interactive listening means you interact with the client. Assuming that you. • Pre-plan the questions you are likely to need some examples of typical questions include:. By the end of this module, the learner will have An understanding of what is meant by active listening Gained insight into your natural listening strengths and areas for improvement Reviewed techniques that you can use to listen actively Reviewed some common pitfalls to avoid. When interviewing for jobs, using active listening techniques can help show the interviewer how your interpersonal skills can draw people out. “Listening is a key aspect of communication that is easy to overlook,” Shortslef said. Some of the worksheets displayed are Work active listening techniques, Work for active listening, Officeoftheombuds, Communications skillsactive listening work, Teacher resource active listening, Lesson 2 social skill active listening, X lesson 13 listen actively, Active listening and engagement. examples of questions which employ the techniques a detailed plan of an INSET session to introduce the techniques in school. When you give your undivided attention to another person or activity, you are deeply listening to whatever they are attempting to communicate. Active Listening Skills - Questioning Skills The third component of active listening is the art of questioning. WomensMedia Contributor Step 6: Wait for the speaker to pause to ask clarifying questions. Active Listening involves reflecting back the feelings and the content of what a person has said. How to Kill Active Listening on Siri, Cortana, Alexa, and Google 10 systems—you can even talk to her during setup to answer questions. to get the gist 2. Tone of voice adds a lot to the message you are conveying—excitement, surprise, disappointment. If you do not understand what the other person is saying, then you will not know how to respond. If you've ever talked with someone and walked away feeling like they didn't really understand the deeper nuances of what you were saying, or that they just didn't. The difference between active and passive listening arises with the listener's behavior towards the speaker. Paraphrasing what the speaker said. As the teacher lectures, students may or may not signify they are listening. Active listening techniques. It will pay off over time.